Jewelry care, warranty and repair

- Avoid contact with water and detergents. Do not wear at pool, shower, or gym.

- If the silver jewelry with plating gets wet in freshwater, nothing will happen to them, but the service life of the gold plating and rhodium will be reduced.

- Over time, the plating of white rhodium and gold on the jewelry will tarnish: evenly and imperceptibly to the eye. We provide coverage restoration service.

- The service life of the plating depends on the individual skin characteristics and the care conditions.

- Warranty repair of silver jewelry is provided within 6 months from the date of purchase.

- Silver jewelry warranty repair does not include the replacement of lost or damaged items, including pearls and precious stones. A new part is paid separately.

- Plating (gold plating and white rhodium) is not guaranteed.

- After 6 months from the date of purchase, repairs in case of breakdown are paid by the buyer.

- Warranty repair of gold jewelry is carried for a lifetime, as long as the ORXATA brand exists.

- Warranty repair for gold jewelry does not include the replacement of lost or damaged items, including pearls and precious stones. A new part is paid separately.

 

Estimated prices for coating restoration, cleaning, and repair:

- restoration of rhodium or gold plating - from 60 hryvnias per gram of the product

- jewelry repair without replacing parts - from 80 hryvnias, depending on the complexity of the repair

- replacement of a silver part - from 100 hryvnias, depending on the complexity of the repair and the weight of the part

- replacement of a gold part - it is calculated depending on the complexity of the repair and the weight of the part

- ultrasonic cleaning - from 100 hryvnia

 

Please note that we only accept ORXATA brand jewelry for repair.

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